PRIME RESPONSIBILITY: To operate the store at its maximum efficiency, providing a satisfactory return on the owner's investment while at the same time maintaining a safe, pleasant environment for it's employees and customers. Although this list is not intended to be all inclusive, it serves to highlight many of the areas of responsibility that the manager and assistant manager equally share.

1. Manage The Store's Physical and Financial Resources
   1. Set sales and profit goals.
   2. Maintain strict control of cash, lottery tickets, money orders.
   3. Investigate cash shortages/overages.
   4. Make up deposits and take to bank.
   5. Prepare daily reports and other reports on which the store's financial statements will be based and mail to office on a timely basis.
   6. Select/order products and determine merchandising techniques to be used by store to obtain maximum customer satisfaction and profitability.
   7. Verify product (type, quantity) delivered by each vendor/ salesperson.
   8. Verify accuracy of billing invoice/item costs, credits, allowances, etc.
   9. Approve invoices for payment.
   10. Review financial statements to determine current position of store and its level of profitability.
   11. Prevent, investigate or recover losses from faulty credit cards or returned customer checks, including but not limited to court attendance .
   12. Control expenses.
   13. Keep building, equipment and fixtures clean and in good condition.
   14. Prevent losses due to spoilage, damage, theft and poor housekeeping.
   
   
2. Manage Store Personnel
   1. Determine the store's personnel needs.
   2. Recruit, interview and select the individuals needed for efficient store operation.
   3. Establish initial rate of pay and subsequent pay increases.
   4. Train all employees.
   5. Establish employee work schedules.
   6. Supervise employees' work schedules. Evaluate employees' performance.
   7. Counsel employees on methods of improving job performance.
   8. Resolve conflicts/grievances involving employees.
   9. Conduct employee meetings.
   10. Issue warning notice or discipline an employee if required.
   11. Terminate employee if necessary.
   
   
3. Develop Good Customer Relationships
   1. Maintain a clean, friendly, interesting store.
   2. Provide prompt, courteous service for all customers.
   3. Handle customer complaints promptly and fairly.
   4. Maintain customer 'Want" list and respond quickly to customers' changing wants/needs.
   5. Participate in neighborhood/community activities.

You can fill out an application online. It will be sent to the AmeriStop location of your choice.

1. Financial
   • Sales trend - current year vs. previous year.
   • Inventory Control (inventory turnover standard for store volume group, as recommended by Ohio Valley AFM, Inc.)
   • Gross Profit - 27.5% - 28.5 consistently.
   • Cash overages and shortages within limits recommended by Ohio Valley AFM, Inc.
   • Payroll and other expenses in line with goals recommended by Ohio Valley AFM, Inc.
   • Loss on bad checks within range recommended by Ohio Valley AFM, Inc.
   • Operating Income/Net Profit (current year vs. previous year; store vs. average for other AFM stores of same volume group).
   
   
2. Personnel Management
   • All personnel trained and complying with AmeriStop store policies.
   • Employee turnover rate within standard achieved by comparable AmeriStop Food Mart stores.
   
   
3. Store Conditions
   • Store clean, orderly.
   • All lights in the store (overhead, freezers) in working order.
   • Full shelves featuring a variety of products.
   • All products double faced.
   • All products fresh, appetizing.
   • No out-of-code or damaged products.
   • New and seasonal items in stock.
   • Seasonal decorations utilized.
   • Coolers and back room work areas clean, organized.
   • Parking lot well lit, no potholes, grass cut.
   
   
4. Customer Service
   • Customer orders processed quickly, accurately by pleasant cashiers and management personnel.
   • Customer complaints handled promptly, fairly and pleasantly .
   • Good rapport with all customers.
   • All employees well groomed and in uniform.

PERFORMANCE MEASUREMENTS FOR ASSISTANT MANAGER

1. Financial
   • Sales trend.
   • Gross profit.
   • Loss on bad checks.
   • Cash overages and shortages.
2. Personnel Management
   • Employees trained and complying with AmeriStop Food Mart store policies.
   • Employees working harmoniously and efficiently to help achieve store goals.
3. Store Conditions
   • All lights in the store (overhead, freezers) in working order.
   • Full shelves.
   • All products double faced.
   • No out-of-code or damaged product.
   • Clean shelves and floors.
   • Cooler and back room work areas neat, orderly, organized.
4. Customer Service
   • Customer complaints or compliments.
   • Cutomers receiving prompt, friendly service at checkout.
   • Good rapport between store personnel and customers.

You can fill out an application online. It will be sent to the AmeriStop location of your choice.